Connect Mo Jaffery Bradford. when you join us. Or dial 611 from your Virgin Plus phone. The legal stuff. Scroll down and click on create new label. If you cancel during your minimum term an early disconnection fee will apply. Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Proper breaks; 7. Mon-Sat 9am-5pm. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Options. Virgin Media Collections Agent Reviews. m. 9 months’ discount (£274. The Collections Agent role is open to everyone - simple. I’m being called for collections for someone else. What till Watch ; Switching ; Virgin Media and O2 ; Help. On our wavelength. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Activating any extra services, such as V+ or On Demand. Volt. , and Saturday and Sunday, 8. £25. Virgin Media O2 is at the start of a new era. Account - Cable. Reply. Back Submit. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Skip to main content Accessibility Help . 3m items, including set-top boxes. I carefully collected my virgin media equipment and sent the package. Various cable mediums are used in modern systems to transmit data. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. Back in June 2014, I moved home to a location where VM was unable to provide service. The equipment is provided for use by residential customers and are for residential, non-commercial use only. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. Bound till main content Accessing Get . 0k per year. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. I am not prepa. Apple Fitness+ is free for 3 months, then £9. Great. My hub and TiVo box were collected by a driver in a Virgin van today. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. It took nearly 5 months to get the overpayment back. Find out all you need to know about contract lengths, equipment, cancellation and more. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. QuickStart, set up and connections. Getting in touch. They provide telephone, television and internet services. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. £27. Thank you for your post and welcome back to our community forums. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. SpeedYou can then easily manage your appointment online if you need to make changes. Any remaining balance will be applied to subsequent bills until the credit is used. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. We know things can happen, and we're here to help put things right. LONDON. Returning equipment. I submitted a complaint on the online system, didn’t hear anything back from them. com asking me to book a date for my equipment to be returned. Hi. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Excludes broadband faults and broadband network outages. uk. . £35 setup fee applies*. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Unfortunately, this job posting is expired. Speed. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). 2 out of 5 stars based on 20 anonymously submitted employee reviews. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Then enter your email address, and click on email me my new label and follow the instructions. Services and installation of equipment may vary subject to government advice on COVID19. com to arrange pick up. Services and installation of equipment may vary subject to government advice on COVID19. Skip to kopf content Accessibility Help . ahhh the rubbish that is CS - you could try this. Step 3 - Label the box – a letter came with the. . If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Our VAT number is 591819014. All Rights ReservedSee what you can do. 11. View your bill. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Working hard to help connect the nation, shop our offers and order online. We would like to show you a description here but the site won’t allow us. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. Our customer service team is available to help you 24/7. com) to arrange an appointment for our collection team to come round and pick it up. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Equipment Collections Representative Virgin Media. Gateshead Council. You can also use Parcel Motel to return your equipment, you will be able to. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. installation time, give us a call. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo collection return 0 Kudos Reply To find your nearest collection point, just go to recycle-more. If you want to be on the safe side, email VMEquipmentCollections@actavo. New equipment; Options. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Thanks for your post. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. Our head office sites. 150 – if you’re calling from a Virgin Media mobile or mobile. We deliver over 140,000 home visits annually in the Republic of. on 12-11-2022 09:30. No notification sent, no kit arrived today. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Search Search. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. It is usually a mail returns bag or a plain flat-pack returns box. You can find loads of helpful information on the Virgin Media support site. Posted 7:20:44 PM. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. VM don't need the ethernet or coaxial cables returning. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Search job titles. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. Returns team were useless for us. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Many of the electrical and electronic items that we throw away can. 23 Aug 2021. Main. It's an outstanding balance and will just go through the collections process. I have requested a collection of my equipment three times and to date you have failed to turn up twice. In this. 27/08/10 - 15:10 #5. Forum; Apps. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. Browse Virgin Media Virgin Media Community. Hub 3: up to £50 per unit. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. Options. But I'm still a customer. Browse Virgin Media Virgin Media. Any help would be. They'll also give you a one hour delivery slot, so you'll know. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Dave. Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. Options. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. You can call us between 8am to 4:30pm Monday to Friday. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Strangely, VM also doesn't know when the kit will be collected. Imagine my surprise then when I today received an email from another debt collection. . The best way to cancel Virgin Media is over the phone. Regards. I carefully collected my virgin media equipment and sent the package. Struggling to pay. Virgin Media recycle kit usually comes with a letter. Mobile customers. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Step 3 - Label the box – a letter came with the. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. In addition, this is not a new problem because. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. 7 ★. Peel off this label sticker and place. It's important to research the company, as well as practice answering the questions beforehand. The offer can be redeemed on your iPhone. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. . on 30-01-2023 13:58. Options. You can also ask our friendly recruitment team any questions you may. In addition, we’re constantly working to minimise the packaging materials that we use in order to be compliant to the Packaging (Essential Requirements) Regulations 2015. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Virgin Media is a. I'm sick of waiting for these to be collected and they are gathering dust. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Bradford. Step 1. Hub 5: up to £75 per unit. 1. If we do, we’ll either text or email you (from noreply@contactengine. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. Simply press 1 when you get through to the automated menu, and you'll be put through to. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Virgin Media is a telecommunications company. The Virgin Group is proud to launch its exciting new rewards club, Virgin Red, which will reward Virgin customers across the Virgin family. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. So you won’t need to hop around. For more information, check out. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. 99 annually. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. 6 followers 4 connections. Any remaining balance will be applied to subsequent bills until the. 10. Sign in . Virgin Media Gets Very Weak Customer Support Rating. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Manage Your Account. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. 22 received an email from virgin media and medallia confirming it had been received, that it wo. on 19-11-2022 18:06. Give our Customer Care team a ring on the numbers below. £25. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. : £25K. com to arrange an early pick up of the equipment. the job is easy. Alternatively, dial 0345 454 1111* from any other phone. Additional comment actions. Stream from Virgin Media. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. 22-08-2023 09:32 - edited 22-08-2023 09:36. Reply. Regional Customer Premise Equipment Collections Manager Virgin Media. You can actually return the equipment yourself rather than wait for the doorstep collection. Also when I followed the instructions and peeled off the original address. The equipment must be in its original box, with all relevant accessories and paperwork included. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. Mobile Your Account. You have the account number and the address if you can't find it with them there is a problem with your system. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. Relocating Virgin Media equipment, such as TV cables. Joining in. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If we get this back within 30 days and it’s validated, we. com, the worlds largest job site. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. com, the worlds largest job site. This promotion means you won’t pay the usual setup fee of £35. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. Virgin Media Community. Starter Collection Virgin Media Collections provide one of the U. To find your nearest collection point, just go to recycle-more. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. co. Terms and Conditions – PAYG Mobile. Virgin media you are beyond useless. All customers need to do is contact Virgin Media to arrange the return. uk. Hi I have recently left VM. The Collections Agent role is open to everyone - simple. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Visible. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Step 4. Tried to rebook and never got the email confirmation. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. In that case you'll end up with VM. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. I've been waiting in all day for someone from VM to collect my old equipment. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Step 2: Label your package. Re: Problems returning my equipment. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. I don’t have, have never had and now will never have a virgin media account. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Full time People enjoy this job; Good employer;. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Telling me I need to return my Hub to avoid having a £40 charge on my account. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. For more info on what equipment needs returning to us see here. on 07-02-2023 11:22. Skip to hauptinsel content Accessibility Help . Now not replying to my emails or live messages. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. Hi there, very sorry to hear this, have you tried ringing our team. Equipment Return. Only members can see who's in the group and what they post. Stream from Virgin Media. Join to view profile Virgin Media. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. Cost of living crisis. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Reply. Are you looking to cancel your Virgin Media account? Use our contract cancellation guide for all faq relating for leaving Virgin Media. Our Products. No phone line. When you place your order, we'll let you know. 50 a month (first year saving £78). . Shop. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Finally passed to Alex who informed me kit was ordered and be here today. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. To return your equipment, simply click the link and follow the instructions. Once the system processes the return, the reminders will stop. It. Chances are they'll flunk handling the complaint, but then you. Hi - thanks for replying. If there are you can book an engineer online too. Virgin Mobile - Other legal stuff from 17 June 2022. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Quickstart is the quickest and easiest way to setup our services. Our Products. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. If for any reason you're unable to be in at the scheduled collection time, you can reschedule with Actavo by contacting them directly on 01 4405310 or by emailing. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. If we can’t collect it, we’ll send you our free postal returns packaging. Then enter your email address, and click on email me my new label and follow the instructions. Thanks,Build the ideal Virgin Media package for your unique needs. It's easy to find the help you need for your broadband, home phone and mobile account on the go. on 15-11-2022 15:14. Public Sector Queries. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. businesssupport@virginmedia. Apply Today. Go to Virgin Media support. 10. At this point I sent all my equipment back to virgin (2 tv set top box's. HomeHD box may differ from that shown. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Share with up to five family members. VM sent packaging for equipment which was duly returned. You’ve clearly mishandled my data for this to happen and I. The answer is yes. We’ll get you set up as one of our approved partners. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. We would like to show you a description here but the site won’t allow us. Join to view profile Virgin Media. New around here? Check out the do's and don'ts, in our Community. Online via the Virgin Media website. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Just complete our disconnection form to make your. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. Follow these steps to install your virgin Media Broadband, TV and Phone service. When you place your order, we'll let you know. Forum Team. 1) Yes RJ11 plug to BT socket is the adapter. In a single year our connectivity: Supports 708 million credit and debit card transactions. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. the property has had VM before, you may just get a Quickstart kit delivered.